Customer care
Returns & Refunds
Read the details before placing an order. Contact us if you need help.
Contact supportEligibility
[Complete before publishing] Return period: [period]. Eligible items and condition: [rules]. Exceptions: [details]. Confirm the policy matches your products and market.
Starting a return
Contact [support email] with the order reference before returning an item. Add your approval process, return destination and responsibility for return shipping.
Refunds and exchanges
Explain the inspection process, refund method and expected timing. The application does not issue automatic refunds; describe the merchant's actual process and how customers will be informed.